Scarlett Collection FAQ
How do I know if the Scarlett Collection’s party in a box is the right fit for me?
Our party boxes are perfect for the busy woman who has 1,000 things on their to-do list and doesn’t want to add running to 10 different stores for party supplies. Our boxes are also perfect for the mom that wants that Pinterest perfect party but without all the hassle. We can make hosting your best friend’s bridal shower an absolute breeze. We have something for everyone. Let us know if you see a birthday party you would like to use as a baby shower. We can make it happen!
Is it ok to use images from your site?
We’re thrilled that you are interested in using our images and content from our site and social media pages; however, since our photos are all our own and licensed to The Scarlett Collection, please shoot us an email and explain how you would like to use our images before doing so.
Where do you ship?
We currently ship anywhere in the US. Party add ons are only available in metro Atlanta. However, we definitely plan to expand in 2020.
How long will it take to receive my party box?
Because each box includes personalized items processing takes between 5 to 7 business days per order. We do offer a variety of shipping options depending on your needs.
Can I change my order once it has been placed?
As soon as an order has been placed, we get to work! Unfortunately, as a result, orders cannot be edited or changed after they have been placed. Please verify that your order is correct prior to placing it.
Will you charge sales tax on my order?
The state of Georgia requires that we charge sales tax. As a result, sales tax will be applied to all orders placed within the state of Georgia.
How do I use my Scarlett Collection gift card?
Just use the code attached to the gift card when prompted.
Eek! My fav party is out of stock, when will it become available?
We try our best to anticipate demand, but sometimes certain parties sell out a bit more quickly than we anticipate. Just shoot us an email at [email protected] and we will be sure to let you know when your party is back in stock!
What’s the process for exchanges and returns?
Please let us know within 7 calendar days if anything is damaged or broken. We will happily provide replacements! We also offer store credit for a party that you wish to return. Each item (damaged or broken) must be returned in order to receive store credit. There is a $200 restocking fee that will be deducted from the amount of your store credit.
Due to COVID-19 the Scarlett Collection’s Return Policy has changed. We are suspending return on the following items: Plates Eating Utensils Drinking Cups Napkins If any of the other items in your party box is broken or damaged and is unopened, we will replace said item(s) if returned within __ days of receipt.
Can I customize cakes, linens, and balloon décor?
We don’t currently offer any other customization for these services. However, we have worked diligently to curate a selection of things we know you will love! The design for the cakes, selected linens, and balloon décor have been curated with you in mind.
I have a promo code! How do I use it?
Feel free to input your promo code when prompted at check out and voila!
What forms of payment do you accept?
We accept American Express, Discover, Visa, Mastercard, Paypal, and Scarlett Collection digital gift cards
Didn’t find what you were looking for?
Shoot us a quick email at [email protected]!
Am I able to change a birthday part to a baby shower?
Yes, we are happy to alter any box with a few minor changes to fit your event. Just shoot us an email prior to ordering and we will get you taken care of.